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What can I do in an emergency during the trip?

We are of course available for you in the event of an unexpected emergency or other inconvenience. Our partner tour operators are also always there for you on site and will do their best to come to your aid.

You will receive the relevant emergency numbers with your travel documents. In an urgent case/accident, please dial the Europe-wide emergency number 112

Punctures can happen even with new bikes and the best maintenance. You can repair punctures yourself (repair kits are usually included with our rental bikes); in the event of major damage, please contact us or our local partner. Please do not have any repairs carried out on rental bikes without our consent.


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