Terms & Conditions

BOOKING TERMS AND CONDITIONS

Effective are the laws of the official "General Travel Conditions (ARB 1994)" in full together with the following amendments:

Adaptation to the amendment to the Consumer's protection law BGBl. 247/93

Debated by the Consumer-political Counsel of the Federal Ministry of Health, Sports and Consumer's Protection according to § 73 Abs. 1 GewO 1994 and § 8 of the decree of the Federal Ministry of Economic Affairs in the text of 1994 regarding the performances of travel agencies.
The complete text can be looked into in any Austrian travel agency or requested by the tour operator.

Protection of clients payments
Protection of clients payments is according to the guidelines of the European Union dated June 13, 1990 (90/314/EWG, article 2 Z1) - as well as the Austrian law of travel agent security decree (RSV) BGBl. II Nr. 16/1999. RAD & REISEN GmbH, Schickgasse 9, A-1220 Vienna, is registered under FN 103860K in the official company register, Commercial Court Vienna, DVR: 0648256. RAD & REISEN is registered under No. 1998/0074 in the register of tour operators at the Federal Ministry of Economy and Labour, Vienna.
In the event of insolvency the tour packages organised by RAD & REISEN, are insured by a bank guarantee at RAIFFEISENLANDESBANK BURGENLAND, Raiffeisenstraße 1, A-7001 Eisenstadt under No. 70.042.023. This insurance is valid for services paid, but not rendered and for eventual costs of clients return to home base.
According to § 7 Abs. 1/Z 4 RSV, the tour operator RAD & REISEN announces, that it accepts a down payment of maximum 20 % of tour price earlier than 2 weeks before tour departure. Down payments and deposits taken earlier than 11 month prior the confirmed tour end and down payments and deposits exceeding the secured amounts are not covered by the travel agent security decree. Liability of RAIFFEISENLANDESBANK BURGENLAND against the costumer only covers an amount up to the payments in respect and is limited by the total sum insured. In case that the total sum insured does not cover all titles in full, claims will be carried out pro rata. In the event of insolvency all claims above and beyond the bank guarantee have to reach the handling agent EUROPÄISCHE Reiseversicherung AG, 1090 Vienna, Augasse 5-7, Phone. +43/1/317 25 00, Fax: +43/1/317 25 00 199, within 8 weeks of insolvency date. Additionally RAD & REISEN takes part in an insurance fund according to § 8 RSV.

Booking conditions
The booking must be effected in written, per e-mail or internet and is binding upon forwarding the booking to us. A down payment of € 100,00 per person plus an optional insurance rate has to be paid upon booking, the remaining amount must reach our bank account free of charge 14 days prior tour start. Travel documents will not be sent before receipt of the full amount. Please note that bank transfer may last up to 14 days! If the total amount is not received 14 days prior tour start a fee of € 25,00 has to be charged. As travel documents are sent by mail, RAD & REISEN - EUROCYCLE is not liable for timely arrival at the customer. Payment may also be effected by credit card. In this case the whole amount is due immediately after booking confirmation is received and will be deducted from the credit card account.

Changes of booking
In case of booking change regarding number of participants, category, tour dates, transport or itinerary, a re-booking fee of € 50,-- per booking. Change of booking is only possible until 14 days prior tour-start. Change of the travel date within 28 days before original tour-start is only possible with full cancellation and rebooking according to cancellation fees - can be seen below.

Content of Contract, Information and other services
The customer is liable by himself for the adherence to all regulations on travel documents and visa, customs regulations, exchange control legislation and sanity regulations valid at the time of travelling.
Participation at ones own risk. Any participant is liable for the adherence to traffic regulations and has to be equal to the physical demands of the journey selected. Minors have to be accompanied by their parents or entitled adults. Reaching beyond his duties, the tour operator has to provide sufficient information on his services. The description of the services offered in the brochure or catalogue valid at the time of booking as well as any other information given are objects of agreement provided that there are no separate agreements. The overnight towns stated in the catalogue are the principally used destinations. However, we assume your agreement to the use of accommodation in other villages in the individual case without any reduction.
Cancellation policy

Cancellation fees:
Up to 28 days prior to tour start: 10% of tour price*
Between 27 and 8 days prior tour start: 50% of tour price
Between 7 and 1 days prior tour start: 80% of tour price
At tour start (during office hours CET)/NO SHOW: 100% of tour price
*at least € 50,-/booking

The following exceptional cancellation fees are applying for all bike & boat/bike & river cruise tours:
Up to 84 days prior to tour start: 10% of tour price
Between 83 and 42 days prior tour start: 30% of tour price
Between 41 and 28 days prior tour start: 60% of tour price
Between 27 and 1 days prior tour start: 90% of tour price
on arrival day/tour start and NO SHOW: 100% of tour price

A NO-SHOW is in effect, if a client does not show for tour departure, is not willing to join tour departure or missed departure by his own fault. No refunds are possible for discontinuance of tour or for any services not utilised. We strongly recommend a travel and/or cancellation insurance.

Liability for luggage transport and clients own bicycles
The daily luggage transport subjects any luggage to a greater deal of "wear and tear". We recommend the use of sturdy bags. Only one piece of luggage per person with a maximum weight of 20 kg can be transported. We are not responsible for minimal damage on handles and corners of the bag, caused by daily usage. For substantial damage or loss, the maximum insurance amount is € 360,00 per person.
The transport of client's own bicycle is at their own risk. We are not responsible for eventual damage that may occur. We strongly recommend a baggage and bicycle insurance.

Validity
Programme and prices valid as per October 20, 2009. All statements are given to the best of one's knowledge and belief. Minimum participants for escorted tours (unless otherwise indicated): 8 for each departure. Cancellation conditions see ARB 1992 7.2.